Privacy Policy
This Privacy Policy explains how RAWELLE (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website or purchase our products.
By using this website, you agree to the terms of this Privacy Policy. If you do not agree, please do not continue to use the site.
1. Who We Are
RAWELLE is a supplier of premium essential oils, carrier oils, cosmetic raw materials, packaging and DIY kits for beauty and home-fragrance creators.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
📧 Email: info@rawelle.co.za
📞 Tel / WhatsApp: +27 82 513 8139
2. Information We Collect
We collect and process personal information that you provide directly to us or that is collected automatically when you use our website. This may include:
- Contact details – name, surname, email address, phone number.
- Order and delivery details – billing address, shipping address, company name, order history.
- Account information – login details and preferences (if you create an account).
- Payment information – we do not store your full card details; payments are processed securely by our payment gateway providers.
- Website usage data – IP address, device information, browser type, pages viewed, time spent on pages and other analytics data.
- Communications – emails, messages or enquiries sent via WhatsApp, email or other channels.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders and deliver products to you.
- Communicate with you about your orders, enquiries or support requests.
- Send you important updates such as changes to our terms, policies or services.
- Improve our website, products and customer experience.
- Personalise content and product recommendations where applicable.
- Comply with legal and regulatory requirements.
- With your consent, send you marketing messages, promotions or newsletters.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and remember your preferences.
You can adjust your browser settings to block or delete cookies, but some parts of the website may not function correctly if cookies are disabled.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers such as couriers, payment gateways, IT providers and email / SMS services that help us operate our business.
- Professional advisors such as accountants or legal advisors where necessary.
- Authorities when required by law, regulation or legal process.
These third parties are only given the information they need to perform their services and are expected to handle your data securely.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. How Long We Keep Your Information
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
When your information is no longer needed, we will securely delete or anonymise it where reasonably possible.
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, where legally allowed.
- Object to or restrict certain types of processing.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at info@rawelle.co.za.
9. Marketing Communications
We may send you marketing emails or messages about new products, promotions or content if you have opted in to receive them. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We recommend that you read their privacy policies before providing any personal information.
11. Children’s Privacy
Our website and products are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised “last updated” date.
Last updated: December 2025
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how your information is handled, please contact us at: